OREGON STATE UNIVERSITY
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The Oregon Veterinary Diagnostic Laboratory is committed to providing its clients with reports quickly and efficiently. To accomplish this goal, the OVDL communicates via email with clients, based upon their preferences for reporting and billing contacts.
In addition to email, the OVDL also provides a portal where clients can view test results, see invoices and account history, and make secure online payments. The OVDL client online portal can be accessed at the OVDL Client Portal. Once the paperwork is completed, the OVDL client portal is available 24 hours a day, 7 days a week, providing you quick and easy access to your account and all reports.
All emails from the OVDL will come from vet.diagnostic@oregonstate.edu.
The subject line will describe the type of email from the OVDL and what documents you can expect to be attached. Any reports or invoices will be attached to the email as a PDF file. Any additional documents that were requested or required for the test type will be sent as an attachment in JPEG format. The OVDL contact information will be included in the email. If you have a question please contact the OVDL and do not reply to the message. The OVDL messaging email is an unmonitored email address.
Reports and Charges Combined
Sent to individuals listed as both a Reporting Contact and a Billing Contact.
Format of the email subject line:
Finalized report and charges for accession<OVDL Accession Number> - <Owner
Name> :: <Animal Name/ID>
Example: Finalized report and charges for accession C190010123 - Joe Smith :: Dixie
Purpose
You will get this email after an accession has been finalized and results are ready to view, a preliminary result is ready to view, or a change has been made to a report you have already received. Included in this email will be an itemized invoice with a description of the test(s) ordered, the cost of those tests and the overall cost of the accession. Also included is a finalized report and any supplemental attachments that may be required or that have been requested for the case. Please note that the invoices are in PDF format and the supplemental attachments are in JPEG format, requiring a PDF or JPEG viewer to open.
Report Only
Sent to individuals listed as Reporting Contact only.
Format of the email subject line:
<Report Type> report for accession <OVDL Accession Number> - <Owner Name> :: <Animal Name/ID>
Examples:
Preliminary report for accession C190010123 - Joe Smith :: Dixie
Finalized report for accession C190010123 - Joe Smith :: Dixie
Amended report for accession C190010123 - Joe Smith :: Dixie
Purpose:
You will get this email after an accession has been finalized and results are ready to view, a preliminary result is ready to view, or a change has been made to the report you have already received. Included in this email will be the report and any supplemental attachments that may be required or that have been requested for the case. Please note that the finalized reports are in PDF format and the supplemental attachments are in a JPEG format, requiring a PDF or JPEG viewer to open.
Charges Only
Sent to individuals listed as Billing Contact only.
Format of the email subject line:
Charges for accession <OVDL Accession Number> - <Owner Name> :: <Animal
Name/ID>
Example: Charges for accession C190010123 - Joe Smith :: Dixie
Purpose:
You will get this email after an Accession has been finalized and results are ready to view. Included in this email will be an itemized listing of charges with a description of what test(s) have been ordered, the cost of the test(s) and the overall cost of the Accession. Please note that charges are in PDF format and will require a PDF viewer.
Monthly Statement Report
Sent at the beginning of the month to the individual(s) listed as a Billing Contact.
Format of the email subject line:
Monthly Statement Report: <Month and Year>
Example: Monthly Statement Report: March 2021
Purpose:
Included will be a summary of any current charges for your account. Within this attachment you will find the accession number associated with the charges, the total cost of the accession(s), dates that charges are due and a total amount due. Please note that the Final Monthly Statement Reports are in PDF format and will require a PDF viewer.
Given the nature of the kinds of emails the OVDL sends, it is possible that emails sent from the OVDL could be marked as Spam or Junk Mail by email filters. If you check the Spam and/or Junk Mail folders and find messages from vet.diagnostic@oregonstate.edu, you can “Whitelist” the email to make sure it always gets sent to your inbox and not the Spam/Junk Mail folder. This process varies depending on the email service you are using. Please reference the email software for these methods.
If you check the Spam and Junk Mail folders and there are no messages from the OVDL, please contact your email provider or internet service provider (ISP). Ask them to check their email filters for anything from vet.diagnostic@oregonstate.edu. An important piece of information for your ISP is that while the emails are signed by the OVDL, they are mailed by amazon-ses.com. With this information, your ISP should be able to release any email caught in the filter and whitelist the vet.diagnostic@oregonstate.edu address as a trusted email.
If you have any issues or questions, please contact the OVDL for further assistance.
The OVDL Client Portal is your one-stop website for testing and financial information. This portal is located at oregon.labs.tracefirst.com. On the portal you can create submissions and order tests before sending in your samples, check the progress of your submissions, view finalized results and supplemental documents, see charges from the OVDL for your account, and make secure, online payments.
Steps to view the reports and attachments in the Client Portal:
Steps to view charges and save charges in the Client Portal:
Steps to make a payment in the Client Portal:
