- Client Login and Portal Resources
- Test Catalog
- Submit a Sample
- Billing and Account Services
- Support Oregon's Lab
Use the links below to request a new account, update your existing account, view your account balance or make an online payment.
The Oregon Veterinary Diagnostic Laboratory is part of Oregon State University, and adheres to all OSU financial policies and procedures.
OSU Revolving Charge Agreement
Welcome to Oregon State University. This is our charge agreement which covers the terms and conditions of conducting business with OSU. Please read it carefully. We look forward to doing business with you. OSU offers extended payment terms utilizing a revolving charge account program as authorized by the Oregon State Board of Higher Education (OAR 580-040-0041). According to Oregon State Administrative Rules (OAR 576-010-0021):
Any person, organization, or agency that incurs charges, fines, or penalties at Oregon State University is automatically enrolled in the revolving charge account program, provided that Oregon State University may deny use of the revolving charge account program privilege to persons, organizations, or agencies that do not have a good credit history with Oregon State University. This account will remain active as long as you receive University services or have an account balance.
You will receive a monthly statement showing all activity during the statement period, both charges and payments. The balance due will be stated. Payment will be required on or before the 1st of the month following the billing statement. Interest will be charged each month on any unpaid balance after the 1st, at the rate of one percent per month (12% APR). A one-time collections processing fee of $20.00 will be added to all accounts with balances that are 60 days or more past due.
The person signing these forms will be designated as the Primary Account Holder. A Primary Account Holder is the responsible debtor, and has the authority to grant access to additional users.
The process to set up your new account with online portal access takes just a few steps.
Accounts may take up to 1 - 3 business days to verify and complete set up. However, samples can be in transit during this process using a paper submission form. Please include a submission form with all samples if you choose to ship out while your new account request is being processed.
Every account is required to have a minimum of one Billing Contact and one Reporting Contact. The Primary Account Holder will be the default contact listed for the billing and reporting contacts as well as a portal user. If you would prefer not to have the Primary Account Holder be the billing or reporting contact, you must assign these designations to another person. To change the designations for the Primary Account Holder, please email the OVDL Business Office at firstname.lastname@example.org.
When adding additional contacts to this account, you have two options:
When your client account is established, please utilize your final monthly invoice to pay your account balance. A final monthly invoice is emailed on the first day of each month consisting of charges and payments for the prior month. The final report and an invoice of charges associated with each submission is sent when testing is completed. It is not recommended to pay by individual charges/invoices, as the billing system does not match individual payments to individual charges/invoices. We are unable to provide this level of detail when researching outstanding charges.
The balance of your account is due by the last day of each month to avoid finance charges. All payments are applied to the oldest charges first. Finance charges of 1.0% per month are assessed on an outstanding balance older than 30 days. The OVDL reserves the right to deny service and block any account with a past due balance. The OVDL accepts VISA/MasterCard/Discover.
Requests to update account information or authorized users, must be submitted by the Primary Account Holder or a user designated by the Primary Account Holder as an Additional Primary Account Contact.
Please allow 1 to 3 business days for updates to be completed.