Use the links below to request a new account, update your existing account, view your account balance or make an online payment.

 

The Oregon Veterinary Diagnostic Laboratory is part of Oregon State University, and adheres to all OSU financial policies and procedures.

  • OVDL Client Rights & Responsibilities Overview

  • OSU Revolving Charge Agreement

    • Welcome to Oregon State University. This is our charge agreement which covers the terms and conditions of conducting business with OSU. Please read it carefully. We look forward to doing business with you.  OSU offers extended payment terms utilizing a revolving charge account program as authorized by the Oregon State Board of Higher Education (OAR 580-040-0041). According to Oregon State Administrative Rules (OAR 576-010-0021):

      Any person, organization, or agency that incurs charges, fines, or penalties at Oregon State University is automatically enrolled in the revolving charge account program, provided that Oregon State University may deny use of the revolving charge account program privilege to persons, organizations, or agencies that do not have a good credit history with Oregon State University. This account will remain active as long as you receive University services or have an account balance.

      You will receive a monthly statement showing all activity during the statement period, both charges and payments. The balance due will be stated. Payment will be required on or before the 1st of the month following the billing statement. Interest will be charged each month on any unpaid balance after the 1st, at the rate of one percent per month (12% APR).

New Accounts

To set up a new account with the OVDL, there are 3 forms that need to be completed. 

  1. OVDL Client Registration Form (online form)
  2. OVDL Client Rights & Responsibilities Overview (via DocuSign)
  3. OSU Revolving Charge Agreement (via DocuSign)

The person signing these forms will be designated as the Primary Account Holder. A Primary Account Holder is the responsible debtor, and has the authority to grant access to additional users. 

The process to set up your new account with online portal access takes just a few steps.

  1. If you are new to the OVDL or have not updated your client information in the last two years, complete this New Client Registration Form.
  2. Once the OVDL Business Office reviews the form, they will send the other two documents via DocuSign to the primary email address you provide in this form.
  3. The Primary Account Holder will need to sign the OVDL Client Rights & Responsibilities Overview and the OSU Revolving Charge Agreement documents via DocuSign.
  4. Once the signed documents are received and verified by the OVDL Business Office, they will create or update your CoreOne account.
  5. You will receive an email with the link and instructions for logging in.

Accounts may take up to 1 - 3 business days to verify and complete set up. However, samples can be in transit during this process using a paper submission form. Please include a submission form with all samples if you choose to ship out while your new account request is being processed.

Setting up Contacts

Every account is required to have a minimum of one Billing Contact and one Reporting Contact. The Primary Account Holder will be the default contact listed for the billing and reporting contacts as well as a portal user. If you would prefer not to have the Primary Account Holder be the billing or reporting contact, you must assign these designations to another person. To change the designations for the Primary Account Holder, please email the OVDL Business Office at vet.diagnostic@oregonstate.edu

When adding additional contacts to this account, you have two options: 

  1. Billing Contact:  This person will receive all invoices and statements for this account.
  2. Reporting Contact:  This person will receive EVERY preliminary, final and amended report submitted for this account.

NOTE: 

  • Each additional contact must be approved by the Primary Account Holder.
  • Only the Primary Account Holder and approved contacts will have online portal access. *Note: A one time reporting contact can be designated during the submission process.
Account Maintenance

When your client account is established, please utilize your final monthly invoice to pay your account balance.  A final monthly invoice is emailed on the first day of each month consisting of charges and payments for the prior month. The final report and an invoice of charges associated with each submission is sent when testing is completed. It is not recommended to pay by individual charges/invoices, as the billing system does not match individual payments to individual charges/invoices. We are unable to provide this level of detail when researching outstanding charges.

The balance of your account is due by the last day of each month to avoid finance charges. All payments are applied to the oldest charges first. Finance charges of 1.0% per month are assessed on an outstanding balance older than 30 days. The OVDL reserves the right to deny service and block any account with a past due balance. The OVDL accepts VISA/MasterCard/Discover.

Existing Accounts

To update an existing account with OVDL, please complete the form at the link below. 

Requests to update account information or authorized users, must be submitted by the Primary Account Holder or a user designated by the Primary Account Holder as an Additional Primary Account Contact.

Please allow 1 to 3 business days for updates to be completed.

OVDL Existing Account Update Request